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We're Here to Help

At Gavelyn, we want your shopping experience to feel clear, simple, and supported from the moment you browse our store through delivery and beyond.

Gavelyn is operated by Chaozhou Jinqing Home Furnishing Co., Ltd.

Whether you have a question about a product, need help with an order, or would like assistance with shipping, tracking, returns, or refunds, our customer support team is here to help.

Contact Gavelyn

Order Support

If your question is related to an existing order, please include the following information in your email whenever possible:

• Your order number
• The email address used when placing the order
• A brief description of the issue or request
• Relevant photos or other supporting information if your item arrived damaged, defective, incorrect, or materially different from its description

Providing these details can help us understand your request and assist you more efficiently.

Shipping & Tracking

Gavelyn orders are generally processed within 1–3 business days. Estimated U.S. delivery is generally 5–10 business days after processing.

Gavelyn uses a multi-location fulfillment model. Orders may be fulfilled from different fulfillment facilities, including third-party partner facilities, depending on inventory availability, product requirements, and the delivery destination.

Once an order has shipped and tracking information becomes available, shipping confirmation and available tracking details will be provided for the order.

If tracking has not updated for an extended period, or your shipment appears delayed, lost, or undelivered, contact us at service@gavelyn.com and include your order number so we can review the available shipment information and assist with the appropriate next steps.

Returns & Refunds

Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to the conditions in our Return & Refund Policy.

Before sending any return, please contact service@gavelyn.com to request return instructions and the appropriate return address.

Please do not send a return to an address that has not been provided or confirmed by our support team.

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method. Once approved, Gavelyn will process the refund within 1–3 business days. After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method, depending on the customer's bank, card issuer, or payment provider.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Orders may be changed or cancelled before they have been shipped. Once an order has shipped, changes or cancellations may no longer be possible. Where applicable, the order may instead be eligible for return after delivery under our Return & Refund Policy.

Gavelyn
Thoughtful Home & Garden for Everyday Living