Shipping Policy

Shipping Made Clear

At Gavelyn, we want the journey from checkout to delivery to feel simple and transparent. This Shipping Policy explains our order processing times, estimated U.S. delivery times, fulfillment practices, shipping charges, tracking, and what to do if you need help with a shipment.

Order Processing

Orders are generally processed within 1–3 business days after an order is successfully placed.

Processing time is separate from shipping time. During this stage, your order is prepared for shipment before being handed over for delivery.

Business days generally exclude weekends and U.S. public holidays.

Estimated U.S. Delivery

After processing, estimated delivery within the United States is generally 5–10 business days.

Based on our standard processing and delivery estimates, most orders are therefore expected to arrive approximately 6–13 business days after being placed.

Delivery times are estimates and are not guaranteed arrival dates. Carrier conditions, weather, holidays, destination, unusually high shipping volumes, and other circumstances outside our direct control may occasionally affect delivery.

Fulfillment & Shipping Origin

Gavelyn uses a multi-location fulfillment model. Orders may be fulfilled from different fulfillment facilities, including third-party partner facilities, depending on inventory availability, product requirements, and the delivery destination.

The fulfillment location for an order may therefore vary. Gavelyn does not represent that all orders are shipped from a single local warehouse.

Regardless of the fulfillment location used for an order, the processing and estimated U.S. delivery times stated in this Shipping Policy apply unless different information is clearly disclosed before purchase.

Free Shipping

Orders with a merchandise total of US$34.99 or more qualify for free shipping.

For orders below the free-shipping threshold, any applicable shipping charge will be displayed at checkout before payment is completed.

Order Tracking

Gavelyn provides tracking information so you can follow the progress of your shipment.

Once your order has shipped and tracking information becomes available, shipping confirmation and the available tracking details will be provided for your order.

If tracking information appears unusual, has not updated for an extended period, or your shipment appears to be delayed or lost, please contact service@gavelyn.com and include your order number.

Shipping Address

Please review your shipping information carefully before placing an order.

If you notice an incorrect or incomplete shipping address, contact us as soon as possible at service@gavelyn.com.

We can accept requests to change shipping information before the order has shipped. Once an order has shipped, we may no longer be able to change its delivery details.

Order Changes & Cancellations

If you need to change or cancel an order, please contact service@gavelyn.com as soon as possible.

Orders may be changed or cancelled before shipment. Once an order has shipped, cancellation or modification may no longer be possible. If applicable, you may instead request a return after delivery under our Return & Refund Policy.

Delivery Delays

Although we aim to keep every order moving smoothly, occasional delays may occur because of carrier disruptions, severe weather, holidays, unusually high shipping volumes, or other circumstances outside our direct control.

If your order appears to be significantly delayed, contact us with your order number. We will review the available shipment and tracking information and help determine the appropriate next steps.

Missing or Undelivered Orders

If your tracking information shows an unexpected delivery issue, has not updated for an extended period, or your package has not arrived within the expected timeframe, please contact us at service@gavelyn.com.

Please include your order number and the email address used for the purchase. We will review the available order and tracking information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate the shipment and determine the appropriate resolution or next steps.

A tracking status showing “Delivered” does not automatically prevent you from contacting Gavelyn about a delivery concern. If you cannot locate a package shown as delivered, please contact us so we can review the available information with you.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact service@gavelyn.com and provide your order information along with relevant photos or other supporting information when possible.

After reviewing the issue, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Gavelyn
Thoughtful Home & Garden for Everyday Living