FAQ
Frequently Asked Questions
At Gavelyn, we want shopping for your home to feel simple and straightforward. Below are answers to common questions about orders, shipping, tracking, returns, payments, and customer support.
Orders & Shipping
How long does order processing take?
Orders are generally processed within 1–3 business days before shipment.
How long does delivery take?
Estimated delivery within the United States is generally 5–10 business days after your order has been processed.
Delivery estimates may vary depending on the destination, carrier conditions, holidays, weather, or other circumstances outside our direct control.
Do you offer free shipping?
Yes. Orders of US$34.99 or more qualify for free shipping.
For orders below the free-shipping threshold, any applicable shipping charge will be shown at checkout before payment.
Will I receive tracking information?
Yes. Once your order has shipped and tracking information becomes available, you will receive shipping confirmation with tracking information so you can follow the progress of your shipment.
Can I change or cancel my order?
Orders may be changed or cancelled before they have been shipped.
Please contact service@gavelyn.com as soon as possible if you need to request a change or cancellation.
Once an order has shipped, changes or cancellations may no longer be possible.
Returns & Refunds
What is Gavelyn's return period?
Eligible purchases may be returned within our 180-day return window, subject to the conditions outlined in our Return & Refund Policy.
How do I start a return?
Before sending anything back, please email service@gavelyn.com to request return instructions and the appropriate return address.
Please do not send a return to an address that has not been provided or confirmed by our customer support team.
Who pays for return shipping?
For returns that are not related to a product quality issue, the customer is responsible for the return shipping cost.
If your order arrives damaged, defective, incorrect, or materially different from the product description, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
What happens if my item arrives damaged or incorrect?
If you receive a damaged, defective, incorrect, or materially different item, contact service@gavelyn.com and include your order information and relevant photos or other supporting information where appropriate.
After reviewing the issue, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to you.
How long does a refund take?
Approved refunds are issued to the original payment method.
After a refund has been issued by Gavelyn, it generally takes 5–10 business days to appear through your original payment method. Actual posting times may depend on your bank or payment provider.
Payments & Shopping
Is checkout secure?
Gavelyn uses secure SSL encryption during checkout to help protect information transmitted during the payment process.
What payment methods can I use?
Available payment methods are displayed directly at checkout. The options shown there are the payment methods currently available for your order.
Where can I find more product information?
Product-specific information is provided on the applicable product page. We recommend reviewing the product description and available options before placing your order.
If you still have a question, contact us at service@gavelyn.com.
Customer Support
How can I contact Gavelyn?
You can reach our customer support team by email at:
Support Hours:
9:00 AM – 6:00 PM Pacific Time
If your question concerns an existing order, please include your order number and the email address used when placing the order.
Gavelyn is operated by Chaozhou Jinqing Home Furnishing Co., Ltd.
Still have a question?
We're happy to help. Contact Gavelyn at
service@gavelyn.com.
Gavelyn
Thoughtful Home & Garden for Everyday Living
