Terms Of Purchase

Terms of Purchase

Last Updated: August 27, 2026

These Terms of Purchase apply when you purchase products from Gavelyn through gavelyn.com. They explain important terms relating to orders, pricing, payment, shipping, cancellations, returns, refunds, and product issues.

Gavelyn is operated by Chaozhou Jinqing Home Furnishing Co., Ltd.

By placing an order with Gavelyn, you agree to these Terms of Purchase together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Placing an Order

When you place an order through Gavelyn, you are making a request to purchase the products selected at checkout.

You are responsible for reviewing your order before submitting it, including:

• Products and quantities selected
• Product options, where applicable
• Shipping information
• Billing information
• Contact information
• Order total and any applicable shipping charges

Please make sure the information submitted with your order is accurate and complete.

2. Order Confirmation

After an order is submitted, you may receive an electronic confirmation containing information about your purchase.

An order confirmation acknowledges that we have received your order request. Orders may still be subject to payment authorization, availability, address review, fraud prevention, or other reasonable operational checks before fulfillment.

3. Order Acceptance

Gavelyn reserves the right, where reasonably necessary and permitted by law, to decline or cancel an order before shipment.

Reasons may include:

• A product becoming unavailable
• An obvious pricing or listing error
• Payment authorization failure
• Incomplete or invalid order information
• Suspected fraudulent or unauthorized activity
• An inability to fulfill the order

If we cancel an order after payment has been successfully collected, the applicable refund will be processed by Gavelyn within 1–3 business days to the original payment method. Additional posting time may depend on the customer's bank or payment provider.

4. Product Information

We aim to provide clear and accurate product descriptions, images, options, and other relevant information to help customers make informed purchasing decisions.

Please review the applicable product page carefully before completing your purchase.

Minor differences in appearance may occur because of screen settings, lighting, photography, or reasonable manufacturing variation.

If you have a question about a product before purchasing, contact us at service@gavelyn.com.

5. Prices

The price displayed for a product at the time of checkout is the price that applies to that purchase, subject to any valid promotion or correction permitted under applicable law.

Prices may change from time to time without affecting orders that have already been successfully completed, except where an obvious error requires correction and applicable law permits such correction.

6. Promotions & Discounts

Gavelyn may occasionally offer discounts, promotional pricing, or other clearly disclosed promotions.

A promotion may be subject to conditions such as:

• Eligible products
• Minimum purchase requirements
• Promotion periods
• Usage limits
• Other conditions disclosed with the applicable offer

Customers should review the terms displayed with a promotion before completing the purchase.

7. Payment

Available payment methods are displayed during checkout.

By submitting a payment method, you represent that you are authorized to use that payment method for the purchase.

Payment transactions may be processed through Shopify and applicable payment service providers.

Gavelyn uses secure SSL encryption during checkout to help protect information transmitted during the payment process.

8. Taxes & Charges

Any taxes or other charges applicable to your purchase will be presented during checkout where required.

The amount displayed before you submit payment should be reviewed carefully before completing your order.

9. Order Processing

Gavelyn orders are generally processed within 1–3 business days.

Processing time begins before the shipment is handed over for delivery and is separate from the estimated shipping time.

10. U.S. Delivery

Estimated delivery within the United States is generally 5–10 business days after processing.

Based on our standard processing and delivery estimates, most orders are therefore expected to arrive approximately 6–13 business days after being placed.

Delivery times are estimates and may occasionally be affected by carrier conditions, weather, holidays, destination, unusually high shipping volumes, or other circumstances outside our direct control.

11. Fulfillment & Shipping Origin

Gavelyn uses a multi-location fulfillment model. Orders may be fulfilled from different fulfillment facilities, including third-party partner facilities, depending on inventory availability, product requirements, and the delivery destination.

The fulfillment location for an order may vary. Gavelyn does not represent that all orders are shipped from a single local warehouse.

Unless different information is clearly disclosed before purchase, the processing and estimated U.S. delivery times stated in our Shipping Policy apply regardless of the fulfillment location used for an order.

12. Shipping Charges

Orders of US$34.99 or more qualify for free shipping.

For orders below US$34.99, any applicable shipping charge will be displayed during checkout before payment is completed.

13. Tracking

Tracking information is provided for Gavelyn shipments.

Once your order has shipped and tracking information becomes available, shipping confirmation and the available tracking details will be provided for your order.

If tracking information appears unusual, has not updated for an extended period, or you have a question about delivery, contact service@gavelyn.com and include your order number.

14. Shipping Information

Customers are responsible for checking the shipping address and contact information provided during checkout.

If you notice an error after ordering, contact us as soon as possible.

Shipping information may be changed before an order has shipped. Once shipment has occurred, we may no longer be able to change the destination or delivery information.

15. Order Changes & Cancellations

Customers may request to change or cancel an order before it has shipped.

To request a change or cancellation, email service@gavelyn.com as soon as possible and include your order number.

Once an order has shipped, cancellation or modification may no longer be available. Where applicable, the order may instead be eligible for return after delivery under our Return & Refund Policy.

16. Returns

Eligible purchases may be returned within Gavelyn's 180-day return window, measured from the date of delivery and subject to the conditions in our Return & Refund Policy.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included parts or accessories where applicable.

Products that have been materially altered, misused, or damaged after delivery for reasons unrelated to a product defect may not qualify for return. These conditions do not limit applicable rights where an item arrives damaged, defective, incorrect, or materially different from its description.

Before sending a product back, customers must contact service@gavelyn.com to obtain the applicable return instructions and return address.

Please do not send a return to an address that has not been provided or confirmed by our support team.

17. Return Shipping Costs

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from its description, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Additional return instructions are provided in our Return & Refund Policy.

18. Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, incorrect, or materially different from its description, contact Gavelyn at service@gavelyn.com.

Please provide:

• Your order number
• A brief description of the problem
• Relevant photographs or other supporting information when possible

After reviewing the circumstances, Gavelyn will provide an appropriate replacement, refund, or return solution.

An approved resolution involving a damaged, defective, incorrect, or materially different item will be provided at no additional cost to the customer.

19. Refunds

Approved refunds are issued to the original payment method.

Once a refund has been approved, Gavelyn will process the refund within 1–3 business days.

After the refund has been issued by Gavelyn, it generally takes an additional 5–10 business days to appear through the original payment method.

Actual posting times may vary depending on the customer's bank, card issuer, or payment provider.

20. Product Availability

Product availability may change.

If we are unable to fulfill a product included in an order, we may cancel the affected item and process the applicable refund to the original payment method within 1–3 business days after cancellation.

After the refund has been issued, additional posting time may depend on the customer's bank or payment provider.

21. Fraud Prevention & Order Review

We may review transactions when reasonably necessary to help protect customers and our store from fraud, unauthorized purchases, payment abuse, or security risks.

An order may be delayed, declined, or cancelled where there is a legitimate payment, fraud-prevention, or security concern, subject to applicable law.

22. Customer Responsibilities

When purchasing from Gavelyn, customers are responsible for:

• Providing accurate contact and shipping information
• Using an authorized payment method
• Reviewing product information before purchasing
• Reviewing the order total before submitting payment
• Following applicable return instructions when requesting a return

23. Consumer Rights

Nothing in these Terms of Purchase is intended to exclude, restrict, or waive consumer rights that cannot lawfully be excluded or limited under applicable law.

Where applicable law provides customers with rights beyond these Terms, those mandatory rights continue to apply.

24. Relationship to Other Gavelyn Policies

These Terms of Purchase should be read together with Gavelyn's:

• Terms of Service
• Shipping Policy
• Return & Refund Policy
• Privacy Policy

If a transaction-specific issue is addressed in a more detailed Gavelyn policy, that policy should be read together with these Terms of Purchase and any mandatory rights provided by law.

25. Changes to These Terms

Gavelyn may update these Terms of Purchase from time to time to reflect changes in our services, purchasing processes, policies, or applicable requirements.

The current version will be made available on this page, together with the applicable Last Updated date.

26. Contact Gavelyn

If you have questions about a purchase, payment, shipment, cancellation, return, or refund, please contact us.

Gavelyn
Thoughtful Home & Garden for Everyday Living