Terms of service

Terms of Service

Last Updated: August 27, 2026

Welcome to Gavelyn. These Terms of Service govern your access to and use of gavelyn.com, including your use of our website, purchase of products, and interaction with services made available through our online store.

Gavelyn is operated by Chaozhou Jinqing Home Furnishing Co., Ltd.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced within them. If you do not agree with these Terms, please do not use our website or services.

1. About Gavelyn

Gavelyn is an online Home & Garden store offering products intended to support practical, comfortable, and thoughtful everyday living.

Our website is available at gavelyn.com.

These Terms apply to transactions and interactions between customers and Chaozhou Jinqing Home Furnishing Co., Ltd., the business operating Gavelyn.

2. Eligibility & Use of Our Website

By using this website or placing an order, you represent that you are legally capable of entering into a binding transaction under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website or services to:

• Engage in fraudulent, deceptive, or unlawful activity
• Attempt to gain unauthorized access to our website or systems
• Interfere with the security or operation of the website
• Transmit malicious software, code, or harmful material
• Misuse another person's personal or payment information
• Violate intellectual property or other legal rights
• Use our services in a manner prohibited by applicable law

3. Products & Product Information

We aim to present product descriptions, images, options, features, and other product information as clearly and accurately as reasonably possible.

Product appearance may vary slightly depending on screen settings, lighting, photography, manufacturing variations, or other reasonable factors.

Customers should review the applicable product page carefully before completing a purchase.

If you have questions about a product before ordering, please contact service@gavelyn.com.

4. Pricing

Product prices displayed on our website are the prices applicable at the time shown, subject to any valid promotion or adjustment displayed before checkout.

Any applicable shipping charges, taxes, or other amounts will be displayed during checkout where required or applicable.

We may update prices from time to time. A price change does not retroactively change the price of an order that has already been successfully placed, except where correction is required because of an obvious error or as otherwise permitted by applicable law.

5. Promotions & Discounts

From time to time, Gavelyn may offer promotional pricing, discounts, or other clearly disclosed promotions.

Promotions may be subject to specific conditions, availability periods, eligible products, minimum purchase amounts, or other terms disclosed with the applicable promotion.

Promotional information displayed on our website should be reviewed together with any conditions presented with that offer.

6. Orders

When you submit an order, you agree that the information provided during checkout is accurate and complete.

Submitting an order does not necessarily mean that the order has been finally accepted or shipped. Orders may be reviewed for payment authorization, availability, fraud prevention, address issues, or other legitimate operational reasons.

If we are unable to fulfill an order, we may cancel the affected order or item. If payment has already been collected, the applicable refund will be processed by Gavelyn to the original payment method within 1–3 business days. After the refund has been issued, it may take an additional 5–10 business days to appear, depending on the customer's bank or payment provider.

7. Payment

Available payment methods are displayed at checkout.

By submitting payment information, you represent that you are authorized to use the payment method provided.

Payments may be processed through Shopify and applicable third-party payment providers.

Gavelyn uses secure SSL encryption during checkout to help protect information transmitted through the checkout process.

8. Shipping

Gavelyn orders are generally processed within 1–3 business days.

Estimated delivery within the United States is generally 5–10 business days after processing. Based on these standard estimates, most orders are expected to arrive approximately 6–13 business days after being placed.

Gavelyn uses a multi-location fulfillment model. Orders may be fulfilled from different fulfillment facilities, including third-party partner facilities, depending on inventory availability, product requirements, and the delivery destination. Gavelyn does not represent that all orders are shipped from a single local warehouse.

Orders of US$34.99 or more qualify for free shipping. For orders below this amount, any applicable shipping charge will be displayed at checkout before payment.

Once an order has shipped and tracking information becomes available, shipping confirmation and available tracking details will be provided for the order.

Shipping and delivery timeframes are estimates and may occasionally be affected by carriers, weather, holidays, destination, unusually high shipping volumes, or circumstances outside our direct control. If tracking has not updated for an extended period or a shipment appears delayed, lost, or undelivered, please contact service@gavelyn.com with your order number so we can review the available information and assist with the appropriate next steps.

9. Shipping Information Provided by Customers

Customers are responsible for reviewing shipping information before submitting an order.

If you discover an error in your shipping information, contact service@gavelyn.com as soon as possible.

Shipping information may be changed before the order has shipped. Once shipment has occurred, we may no longer be able to modify the delivery information.

10. Order Changes & Cancellations

Customers may request to change or cancel an order before it has shipped.

To request a modification or cancellation, contact service@gavelyn.com as soon as possible and include your order number.

Once an order has shipped, cancellation or modification may no longer be possible. The applicable return process may instead be available after delivery.

11. Returns & Refunds

Eligible purchases may be returned within Gavelyn's 180-day return window, measured from the date of delivery and subject to the conditions in our Return & Refund Policy.

To be eligible for a return, the product should generally be returned in substantially the same condition in which it was received, together with any included parts or accessories where applicable. Products that have been materially altered, misused, or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

Customers must contact service@gavelyn.com before sending a return so that the appropriate return instructions and return address can be provided.

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method. Once a refund has been approved, Gavelyn will process it within 1–3 business days. After the refund has been issued, it generally takes an additional 5–10 business days to appear through the original payment method, depending on the customer's bank, card issuer, or payment provider.

Additional conditions and instructions are provided in our Return & Refund Policy.

12. Damaged, Incorrect or Defective Products

If you believe your order arrived damaged, defective, incorrect, or materially different from its description, contact service@gavelyn.com.

Please provide your order number, a description of the issue, and relevant photographs or other supporting information when possible.

We will review the information provided and determine an appropriate replacement, refund, or return solution. An approved resolution involving a damaged, defective, incorrect, or materially different item will be provided at no additional cost to the customer.

13. Accuracy of Website Information

We aim to maintain accurate and current information throughout our website.

However, occasional typographical errors, technical issues, inaccuracies, or omissions may occur. Where appropriate, Gavelyn may correct website information or obvious errors.

Nothing in this section is intended to limit consumer rights that cannot legally be waived.

14. Intellectual Property

Unless otherwise indicated, the Gavelyn name, branding, website design, written content, graphics, logos, and other original materials appearing on our website are owned by or licensed for use by the applicable rights holder.

You may use the website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, publish, commercially exploit, or misuse protected website materials without appropriate authorization.

15. Customer Content & Communications

When you communicate with Gavelyn, you agree not to submit unlawful, abusive, fraudulent, malicious, or rights-infringing material.

Information provided to customer support may be used as reasonably necessary to respond to your request, administer your order, resolve a dispute, prevent fraud, or otherwise operate our services in accordance with our Privacy Policy.

16. Third-Party Services

Gavelyn relies on third-party providers to operate certain parts of our online store, including ecommerce infrastructure, payment processing, shipping, fulfillment, analytics, advertising, and other technology services.

Third-party services may be governed by their own terms and privacy practices.

Use of an independent third-party website or service may therefore be subject to that provider's applicable terms.

17. Third-Party Links

Our website may contain links to third-party websites or services.

A link does not necessarily mean that Gavelyn controls or is responsible for the independent third party's content, products, policies, security, or practices.

We encourage customers to review relevant third-party terms and policies when leaving our website.

18. Privacy

Your use of Gavelyn is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Our Privacy Policy also contains information about cookies, advertising technologies, privacy choices, and third-party advertising services that may be used in connection with our website.

19. Website Availability

We aim to keep our website and services reasonably available, but uninterrupted or error-free operation cannot always be guaranteed.

Website availability may occasionally be affected by maintenance, updates, hosting interruptions, network conditions, security events, or other technical circumstances.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, statutory rights, or consumer protections that cannot lawfully be excluded or limited.

Product-specific representations are governed by the information presented for the applicable product and by applicable consumer protection laws.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Gavelyn will not be responsible for indirect, incidental, special, or consequential losses arising solely from circumstances for which liability may lawfully be limited.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

These Terms do not reduce any mandatory consumer rights available to you under applicable law.

22. Fraud & Misuse

Gavelyn reserves the right to take reasonable steps to protect our customers, website, and business from suspected fraud, unauthorized transactions, abuse, security threats, or unlawful activity.

Where reasonably necessary, an order may be reviewed, delayed, declined, or cancelled in connection with legitimate fraud-prevention or security concerns.

23. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, policies, or applicable requirements.

The current version will be posted on this page. Where appropriate, the “Last Updated” date will be revised when material changes are made.

Changes will apply prospectively to the extent required by applicable law and will not remove rights that have already accrued where those rights cannot legally be changed.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent reasonably necessary, while the remaining provisions will continue to apply to the extent permitted by law.

25. No Waiver

A failure by Gavelyn to enforce a provision of these Terms in a particular situation does not automatically constitute a waiver of that provision or of the right to enforce it later.

26. Applicable Law

These Terms and purchases made through Gavelyn are subject to the laws applicable to the relevant transaction.

Where mandatory consumer protection laws apply based on the customer's place of residence, purchase, or delivery destination, those laws and protections will continue to apply.

Nothing in these Terms is intended to exclude, restrict, or waive any mandatory rights or remedies available to a customer under applicable law.

27. Contact Us

If you have questions about these Terms, an order, a return, or another Gavelyn service, please contact us:

Gavelyn
Thoughtful Home & Garden for Everyday Living