Return & Refund Policy

Returns with Confidence

At Gavelyn, we want you to feel comfortable when choosing products for your home. Eligible purchases may be returned within our 180-day return window, subject to the terms below.

This policy explains return eligibility, how to request a return, who is responsible for return shipping, how damaged or incorrect items are handled, and how approved refunds are processed.

180-Day Return Window

Eligible Gavelyn purchases may be returned within 180 days of delivery.

To begin a return, please contact our customer support team before sending the item back. We will provide the appropriate return instructions and return address for your request.

Returns sent without first contacting Gavelyn may be more difficult to identify or process.

Return Eligibility

To be eligible for a return, the product should be returned in substantially the same condition in which it was received, together with any included parts or accessories where applicable.

Products that have been materially altered, misused, or damaged after delivery for reasons unrelated to a product defect may not qualify for return.

These conditions do not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description.

How to Start a Return

Please follow these steps before returning an order:

1. Email service@gavelyn.com and let us know that you would like to request a return.
2. Include your order number, the email address used for the order, and a brief explanation of your return request.
3. If the product is damaged, defective, incorrect, or materially different from its description, include relevant photos or other supporting information when possible.
4. Wait for our support team to provide the appropriate return instructions and return address.
5. Send the return according to the instructions provided by our support team.

Return Shipping Costs

For preference-based returns, or other returns not caused by a product issue or fulfillment error, the customer is responsible for the cost of return shipping.

If an item arrives damaged, defective, incorrect, or materially different from its description, Gavelyn will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

We recommend using a trackable return shipping method whenever practical and keeping your shipping receipt until your return has been resolved.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us at service@gavelyn.com as soon as you identify the issue.

Please include:

• Your order number
• A brief description of the issue
• Relevant photos or other supporting information when possible

After reviewing the circumstances, Gavelyn will provide an appropriate replacement, refund, or return solution.

When the issue results from a damaged, defective, incorrect, or materially different product, the approved resolution will be provided at no additional cost to the customer.

Refund Review

Once a returned item has been received, or once a refund request that does not require a physical return has been reviewed, we will determine whether the refund is approved based on the circumstances of the request and this policy.

If additional information is required to review your request, our customer support team may contact you using the email associated with your order.

Approved Refunds

Approved refunds are issued to the original payment method used for the order.

Once a refund has been approved, Gavelyn will process the refund within 1–3 business days.

After the refund has been issued by Gavelyn, it generally takes an additional 5–10 business days to appear through your original payment method. The exact posting time may vary depending on your bank, card issuer, or payment provider.

Order Changes & Cancellations

If you need to change or cancel an order, please contact service@gavelyn.com as soon as possible.

Orders may be changed or cancelled before they have been shipped.

Once an order has shipped, we may no longer be able to cancel or modify it. If applicable, you may instead request a return after delivery under this Return & Refund Policy.

Shipping & Delivery Issues

If your concern relates to a delayed, missing, or undelivered shipment rather than a return, please contact our support team with your order number so we can review the available tracking information and assist with the issue.

For additional delivery information, please refer to our Shipping Policy.

Questions About Your Return?

If you are unsure whether your order is eligible for return, need a return address, or have questions about a refund, please contact us before sending anything back.

Gavelyn
Thoughtful Home & Garden for Everyday Living